The vehicle history stays connected
Work orders, service history, parts, labour, invoices, and repair activity stay connected to the same customer and vehicle record used throughout CARF.
CDI Module
Parts & Service. Run the shop from the same system as the dealership.
Manage service work, parts, labour, estimates, approvals, repair orders, purchasing, invoicing, and customer history inside CARF.
Parts & Service stays connected to the same customer, vehicle, inventory, payments, and dealership records already used throughout CDI — giving your service department one workflow instead of another disconnected system.
Parts & Serviceone shop record
- Inventory
- Sales & Deals
- Documents & Payments
- Dealer Website
- Customers / Vehicles
The complete shop workflow
From appointment to completed repair
CARF Parts & Service is designed to manage the complete service workflow — not just create a work order.
- 01Service appointment
- 02Customer + vehicle
- 03Inspection / concern
- 04Estimate
- 05Customer approval
- 06Work order
- 07Labour + parts
- 08Parts ordering
- 09Repair
- 10Invoice / payment
- 11Service history
Each step remains connected to the same customer and vehicle record, giving your team a continuous service history instead of a collection of disconnected documents.
Why it matters
Run the whole repair from one record
Build estimates, create work orders, add labour and parts, record approvals, order required components, and move the job through completion without rebuilding the same information in separate systems.
Parts and payments stay with the job
Parts ordering, purchase information, customer approvals, invoices, and supported payment workflows stay tied to the repair order so your team has a clearer picture of the entire transaction.
Your repairs reach CARFAX at no extra cost
Completed repairs are reported to CARFAX as part of your Parts & Service connection, with no additional charge. The work your shop does appears on the vehicle history report a future buyer reads, so the service you performed helps the vehicle hold its value.
What Parts & Service includes
Everything your service department needs in one workflow
Service
- Service appointments.
- Estimates.
- Repair orders.
- Work orders.
- Customer concerns.
- Inspection notes.
- Technician notes.
- Labour.
- Service history.
Parts
- Parts lookup where supported.
- Parts added directly to work orders.
- Supplier connections.
- Purchase orders.
- Parts ordering.
- Parts receiving.
- Cost tracking.
- Parts history.
Customers
- Customer approvals.
- Customer and vehicle history.
- Service communication.
- Appointment information.
- Invoice history.
- Connected customer records.
Business
- Invoicing.
- Payments where enabled.
- Parts and labour totals.
- Cost records.
- Service reporting.
- Completed repairs reported to CARFAX at no additional charge.
- Dealer website service-booking connection where enabled.
Parts ordering from the work order
Order parts without leaving the job
Supported supplier connections can bring parts-search, pricing, availability, and ordering workflows closer to the repair order.
The technician or service team starts from the vehicle and work order already in CARF, helping reduce duplicate entry and keeping purchased parts tied to the repair.
- 01Work order
- 02Parts needed
- 03Supported supplier
- 04Price / availability
- 05Order
- 06Receive part
- 07Work order / cost record
Service history stays with the vehicle
A better vehicle history
Completed service activity can remain connected to the vehicle record, giving the dealership a clearer history of work performed, parts used, repair costs, and customer activity.
That information can support future:
- Service visits.
- Appraisals.
- Trade-ins.
- Sales.
- Warranty review.
- Customer follow-up.
Connections
Parts supplier connections
Connect the suppliers your dealership already works with and keep parts ordering closer to the repair order.
CARF does not charge an additional connection fee for supported parts-supplier connections.
Parts supplier
Aprilia
Aprilia parts, price/availability and orders through the shared Piaggio Group dealer portal.
FREE CONNECTIONLearn More →Parts supplier
Moto Guzzi
Moto Guzzi parts, price/availability and orders through the shared Piaggio Group dealer portal.
FREE CONNECTIONLearn More →Parts supplier
Parts Canada
Connect your dealership’s Parts Canada relationship to CARF and bring supported parts-search and ordering workflows closer to the repair order. Your team can work from the vehicle and service job already in CARF instead of rebuilding the same repair information in a separate process.
FREE CONNECTIONConnect Parts Canada →Parts supplier
Thibault
Connect your dealership’s Thibault supplier relationship to supported CARF parts workflows. Keep parts activity connected to the vehicle and repair order while reducing duplicate entry between the shop and supplier workflow.
FREE CONNECTIONConnect Thibault →Parts supplier
Vespa
Vespa parts, price/availability and orders through the shared Piaggio Group dealer portal.
FREE CONNECTIONLearn More →“Free connection” means CARF does not charge an additional connection fee. Supplier dealer-account requirements, fees, pricing, minimums, and other commercial terms remain separate.
Dealer Website integration
Bring service booking to your website
When the dealership uses the CARF Dealer Website, customers can access supported service-booking workflows directly from the dealership website.
Appointment activity can flow back into CARF so the service department works from the same customer and vehicle records used across CDI.
Explore Dealer Website →- Customer appointment requests.
- Existing-customer recognition.
- Vehicle information.
- Appointment confirmation.
- Calendar integration where enabled.
- Customer app invitation.
One connected dealership
Connects with
Parts & Service works from the same customer, vehicle, inventory, payment, and dealership records already used throughout CDI.
- Inventory
- Sales & Deals
- Documents & Payments
- Dealer Website
- Customers / CRM
Activation
Activate Parts & Service
Parts & Service can be added to your CARF dealership and works with the customer, vehicle, inventory, documents, and payment information already inside CDI.
Supplier connections can then be enabled individually based on the suppliers your dealership uses.
Supported supplier connections do not carry an additional CARF connection fee.
Live pricing
Parts & Service Pricing
The current commercial offer is loaded directly from CARF’s governed pricing schedule.
Current Parts & Service pricing temporarily unavailable.
Contact CARFSee the complete shop workflow inside CARF
See how appointments, estimates, customer approvals, work orders, labour, parts ordering, invoicing, payments, and service history can stay connected to one customer and vehicle record.